Question 1

Can we stop by for a visit?

Accepted Answer

We do not currently have a brick & mortar location.

Question 2

Can we schedule a surprise delivery?

Accepted Answer

We do not advise scheduling a surprise delivery.  After years of making deliveries we advise against not confirming that someone will be home to accept the delivery.  Keep in mind that we are not responsible for deliveries that can not be made.

Here are a few of the situations we have encountered that made delivery impossible or very difficult.

- Recipient is not home and is out celebrating their birthday
- No one is home to accept delivery and there is not a safe place to leave the perishable delivery
- Recipient is out of the country
- Locked gates/dogs on site

Question 3

Do you accept corporate orders?

Accepted Answer

Yes, we do. We have worked with handled orders for numerous local businesses.  Send us an email with your event details, company size and which product you're interested in.  Or simply leave your contact details and we will reach out to you asap. Thank you for choosing Sweet Dreamery.

Question 4

How do we collect our order?

Accepted Answer

We offer curbside pickup in Downtown Long Beach. We also offer local delivery.

Question 5

Allergy Disclaimer

Accepted Answer

Allergy statement: Our menu items may contain or come into contact with WHEAT, EGGS, PEANUTS, TREE NUTS, and MILK. While we take precautions to avoid cross contamination we use a kitchen where products containing allergens may have been produced.
Please be sure to inform us if you have any allergies when placing your order.

Question 6

Do you accept last minute/same day orders?

Accepted Answer

We do prefer advance notice of 1-2 weeks.  There may be a RUSH fee for last minute orders. We rarely can accept last minute orders because we are usually booked weeks in advance for custom orders.  Designs and details require time and possibly custom supplies. We want to make your order something we would be proud of. Feel free to contact us for your last minute order we are happy to check our schedule for availability.

Question 7

Do you have any cake pops or desserts ready for pick up?

Accepted Answer

Check with us when your sweet tooth hits. On occasion we have extra cake ready to roll or a few extra cake pops on hand. We do not accept custom orders for last minute pickup.

Question 8

Payments, Cancellations & Refunds

Accepted Answer

Due to the nature of our business, custom order cancellations must be made no less than 1 week prior to your date.  Cancellations on standard orders must be made no less than 2 days prior to you date.  However,  refunds will not be given on orders canceled after these timeframes have passed. 
 
Payments ~ Payment methods outside of our website must be discussed and cleared with staff prior to sending. Thank you
 
We make every effort to produce a product that we would be proud to serve to our own familiy.  If you are not happy with our product, contact us immediately upon receipt of your order.  And, we will do our best to resolve the issue. We are not responsible for issues that occur after delivery, pickup or during shipping.

Question 9

Cake servings - How many people will your cake feed?

Accepted Answer

Our classic style layer cakes includes 2 cake layers.  High stacked cakes are available.
 
How do we cut our cakes to feed so many guests?  We cut our round cakes into quarters then, lay each quarter flat.  We, then slice the portion that has been laid out into slices left to right into rectangles.  Slice as if you're slicing a sheet cake. 
 
6"  feeds 6-8
8"  feeds 12-14
10" feeds 25-35
12" feeds 40-50

Question 10

What is your most popular flavor(s)?

Accepted Answer

Red Velvet is and has always been our most popular cupcake/cake and cake pop flavor for many years. Second place would be Confetti cake then Cookies n cream.

Frequently asked questions